FAQ’s & Privacy Statement

Frequently Asked Questions  email –  [email protected]

Have Questions: [email protected]
All online inquiries will be answered within 2 hours.

General
1. How do I reserve the service?
You must reserve the service through our website. Go to the reservation page, then complete and submit the PayPal Button. OrangeBox will contact you within 24 hrs. to confirm your reservation.

2. When should I book the service?
You can book anytime prior to April 1st.

3. When do you pick up and deliver?
OrangeBox will facilitate pick-up and delivery from 9AM to 3PM during scheduled dates, or in accordance with your school’s policies. Please allow a 3 hour delivery window when your storage is returned after the summer break.

4. Are the boxes stored in a climate controlled area?
Yes, conveniently located near the campus

5. What if I arrive on campus earlier than the main delivery date?
If you know your early arrival date, prior to moving out, simply put it on your box. Any early arrival date after May move-out weekend will be subject to a $75.00, non-refundable service fee.

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Payment
1. What methods of payment do you accept?
We accept Visa, Mastercard, American Express and PayPal. Although we use PayPal as our merchant account, you can use any major credit card. PayPal gives you superior safety and reliability in your transaction.

2. When is payment due?
Payment in full is due when you sign up. Although we have extra custom boxes at each school, we can not guarantee service unless you have a prepaid reservation. All prepaid reservations will receive our service. A limited supply of standby service will be available but not guaranteed. Signing up now reserves your storage now.

3. What about refunds?
OrangeBox will offer a full refund within 72 hours of payment for service. After 72 hours, OrangeBox will charge $50.00 fee per order if service is canceled. Fees are charged due to our manufacturing and labor costs for the storage boxes. If a reservation is canceled within 21 days of original box drop off date, OrangeBox will charge the customer, $150.00 for the service.

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Storage
1. What is the length of service?
OrangeBox has a flat rate of $359.00, $439.00 0r $499.00 for storage. Additional Boxes are $75.00. There are add-on products we offer and those are listed on sign up page. Our commitment is to provide service from pick up date thru the start of the Fall semester. Storage beyond the start of the Fall semester will incur additional charges. OrangeBox does not offer month-to-month service, but we will pick-up and deliver your stored goods at your request within the service period.

2. Will I be able to access my storage during dates?
Yes, but you will incur a $75 handling fee

3. What if I do no return to school and need my storage sent to me?
OrangeBox will arrange for your shipper to pick up your boxes at our storage facility in Tampa. There is a $75 fee for us to pull your boxes out of storage and arrange the “hand off”. Customer must pay all shipping charges required for transaction.

4. Can I use any type of box or container?
Due to insurance requirements, OrangeBox will only provide storage to customers who pack in our storage-boxes. Our storage boxes have added structural strength and support bases. (They’re like Bionic Men: Bigger & Stronger, but not Fast).

5. I only have the need for 1 storage box.
Unfortunately, we do not offer 1 storage box. We only pick up and deliver to one room and orders must be under one name.

6. Special Dates
Any one (1) deviation from the dates will provide will add an extra service fee of $75.00 to your total. We are able to keep our fees low by servicing the entire campus on the days listed, any other days involved extra costs to the service.

The Boxes are – 24″L X 24W” X 36H”

7. INSURANCE. The Customer recognizes that only loss or damage caused by the negligence of OrangeBox Florida (OBF) will be covered by the OBF insurance policy, as described in these Terms and Conditions. Only physical damage to the exterior of the box/item will activate any insurance claim on the item. In addition, damages that result from improper packing are not the responsibility OBF. OBF automatically protects each OBF storage and shipping package against loss or damage up to a value of $100. Unless the customer purchases additional insurance, the customer agrees that the released value of each package is no greater than $100 and that OBF liability is limited to $100. OBF strongly recommends the purchase of additional insurance. Additional insurance must be arranged by the customer with an insurance company of their choice.
Privacy Statement
We collect information from you when you register for service, join our mailing list, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address and contact information.
What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To personalize your experience. Your information helps us to better respond to your needs.To improve our website. We continually strive to improve our website and our storage service based on the feedback we receive from you. To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.To process transactions. Your information, whether public, or private, will not be sold, exchanged, or transferred, or given to any other company for any reason whatsoever, without your consent other than the expressed purpose of performing the provided services. To send emails. The email address you provide may be used to send you information and updates to your service order, in addition to receiving occasional company news, updates, service related, product information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, you may request an op-out by email. How do we protect your information? We implement a variety of measures to maintain the safety of your personal information. Do we use cookies? We do not use cookies. Information disclosed to outside parties. OrangeBox Florida does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted affiliates, alliance partnerships and third parties, who assist us in operating our website, conducting our business, or servicing you, so as long as those parties, agree to keep your information confidential. We may also release your information, when we believe release is appropriate to comply with the law, enforce our website policies, protect ours, or others rights, property, or safety.Online Privacy Policy. This online privacy policy applies to information collected through our website only. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimer, and limitations of liability governing the use of our website at: http://www.orangeboxflorida.com Consent:By using our site, you consent to OrangeBox Florida privacy policy. Send email to [email protected] with questions or concerns in regards to this privacy policy, or website.

Contact OrangeBox by phone at 813 530 6921, or email  [email protected] in regards to purchasing our storage boxes.